FAQ
Do you have any question?
Feel free to contact us, our support department is at your disposal!
We do our best to reply to your e-mail within 1-2 business days.
Here are the questions you frequently ask us:
Shipping and Orders
When will I receive my order?
Orders are processed within 1 to 3 business days. Then, it takes between 6 and 10 business days (excluding weekends and holidays).
Can I cancel or change my order?
For this reason, you have 1 business day after placing the order to send a cancellation or modification email to support@soleuma.com
After this time, your items will have already been shipped, and we will not be able to modify your order.
The item I received is broken/defective
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case, or if there is a design defect, please contact us at support@soleuma.com with the following details:
- Your order number
- Description of the issue (wrong/defective item, etc.)
- A photo or video
You will not need to return the product, and we will refund the full amount of your order in or sent a replacement (if you prefer another type of refund, please specify).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, Klanar, and Bank Cards.
CONTACT INFORMATION
Company name: Soleuma
Email: support@soleuma.com
Tel: 2039962281
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT-4:00)