The total estimated delivery time is 7 and 12 business days (excluding weekends and holidays).

For this reason, you have 1 business day after placing the order to send a cancellation or modification email to support@soleuma.com

After this time, your items will have already been shipped, and we will not be able to modify your order.

At Soleuma, customer satisfaction is important to us. Returns are accepted for both defective and non-defective products, damaged upon arrival, or significantly different from the description.

The item must be unused, in its original box, including all accessories and manuals. The box must retain its original factory seal and protective plastics intact.

You may request a return or refund within 60 days from the date you receive your order.

To process any refund or replacement request, we require visual proof of the issue (photo or video), depending on the case. This helps us evaluate the problem and provide a fast resolution.

If your item arrives with a clear defect or damage that affects its function, you are eligible for a full refund.

If the defect is minor, and you prefer to keep the item, we may offer a partial refund instead.

If your item is defective or damaged upon arrival, and you prefer a replacement over a refund, we will send a new item at no additional cost, provided it is reported within the 60-day period.

We do not accept exchanges or product swaps. If you wish to purchase a different item, please place a new order.

Return shipping costs are the responsibility of the customer, unless the item was received in a defective or damaged condition due to our error.

We strive to process refunds as quickly as possible. However, the time it takes for the refund to appear in your account will depend on your payment method and financial institution. This may range from 3 to 7 business days.

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case, or if there is a design defect, please contact us at support@soleuma.com with the following details:

• Your order number
• Description of the issue (wrong/defective item, etc.)
• A photo or video

You will not need to return the product, and we will refund the full amount of your order or send a replacement (if you prefer another type of refund, please specify).

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, and Bank Cards.