Payment Policy
Soleuma – Payment Policy
1. Accepted Payment Methods
At Soleuma, we offer secure and convenient payment options to ensure a smooth shopping experience. We accept:
- Credit & Debit Cards: Visa, MasterCard, American Express
- Apple Pay & Google Pay, Klanar
- Bank Transfers (for bulk orders – contact us for details)
All payments are processed in British Pounds (GBP).
2. Payment Processing
- Payment must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on Soleuma are in British Pounds (GBP).
- Prices are subject to change without prior notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
Soleuma uses SSL encryption and trusted payment gateways to ensure your transactions are safe. We do not store your credit card or payment details.
5. Refunds & Chargebacks
Refunds are processed according to our Refund & Return Policy. Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@soleuma.com.
6. Fraud Prevention
- Soleuma reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.
Contact Us
Company name: Soleuma
Email: support@soleuma.com
Tel: 2039962281
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT-4:00)